For yatra enquiries, accommodation, helicopter booking, medical aid or emergencies — every door is open. Reach out, and walk into your sacred journey with full confidence.
This page brings together all the official contact details you may need before, during or after your yatra to the Ardhkuwari shrine and the Holy Bhawan of Mata Vaishno Devi. The shrine itself does not maintain a dedicated phone line at the cave — instead, all pilgrim assistance is centralised through the Shri Mata Vaishno Devi Shrine Board (SMVDSB), which operates 24×7 helplines, online booking systems, accommodation centres and physical offices in Katra, Jammu and at strategic points on the trekking route. Below you will find the official numbers, addresses and digital channels — followed by a contact form for devotees who wish to reach this informational portal directly with feedback, corrections or queries.
The Shri Mata Vaishno Devi Shrine Board operates the official helplines for all aspects of the yatra. These numbers are answered round-the-clock during peak yatra season and during normal office hours through the rest of the year.
Phone numbers may be updated by the Shrine Board from time to time. Please always cross-check via the official website maavaishnodevi.org before your yatra.
Shri Mata Vaishno Devi Shrine Board (SMVDSB)
Niharika Yatri Niwas Complex,
Near Bus Stand, Katra – 182301,
District Reasi, Jammu & Kashmir, India.
📞 +91-1991-234804
🌐 www.maavaishnodevi.org
✉ Through the official website's contact form
SMVDSB Branch Office
Vaishnavi Dham, near Railway Station,
Jammu Tawi – 180012,
Jammu & Kashmir, India.
📞 +91-191-2470789
🚆 Walking distance from Jammu Railway Station
🛬 Approx. 8 km from Jammu Airport
Banganga Yatra Registration Counter: 24×7 operation.
Tarakote Marg Counter: 24×7 operation, with battery car bookings.
Ardhkuwari Bhawan Office: Manned by the Shrine Board, with medical aid, accommodation desk and CRPF post.
Sanji Chhat Helipad Office: Helicopter check-in and pilgrim assistance.
Bhawan Office: Main shrine reception, prasad counter, sponsored puja desk.
Yatra Parchi (free): maavaishnodevi.org
Helicopter: Online booking opens 60 days in advance through the SMVDSB portal.
Accommodation: Yatri Niwas, Saraswati Bhawan, Asha Kunj — bookable online.
Sponsored Puja / Aarti / Bhog: Through the Shrine Board portal.
Mobile App: Official "Maa Vaishno Devi" app available on Play Store and App Store with live yatra tracker, parchi status and helpline.
This website is an unofficial devotional information portal — built with love for Mata Rani by devotees, for devotees. If you have noticed an error, want to share a personal yatra experience, suggest content, request a translation, or simply send a "Jai Mata Di!" — please use the form below. We try to respond to every message, though we are not staffed full-time and our response times depend on volunteer availability.
To avoid any confusion or inconvenience, please note:
Whether you are about to begin your first-ever yatra, or your fiftieth — please walk slowly, pray sincerely, help fellow pilgrims, and remember that Mata Rani has already accepted your darshan the moment you decided to come. Every footstep on the climb is a mantra. Every breath at the cave is a blessing.
"Jai Mata Di — सबकी राह सुगम हो,
सबकी मनोकामना पूर्ण हो।"
Plan your travel, study the route, read the legend — and let Mata Rani guide your every step.